Chat integration with tawk.to (For administrators)

This extension adds live chat to iTop end-users portal or backoffice using tawk.to adding a small bubble in the bottom-right corner of the screen which users can click on to start a live conversation.

Support agents can (optionally) create a ticket in iTop directly from their tawk.to chat dashboard.

The use of tawk.to is free and unlimited.

Limitation

Unfortunately, embedding the agents dashboard in iTop through an iFrame dashlet is no longer possible as they have shutdown this feature.
When creating a ticket in iTop from the chat, the “transcript” of the conversation cannot be retrieved automatically for now due to tawk.to APIs limitations, but support agents can copy/paste it during the ticket creation.
Once the ticket is created, there is no further synchronization between the tawk.to and iTop tickets due to tawk.to APIs limitations.

Support

Keep in mind that tawk.to is a free third-party chat which is not part of iTop. For any question regarding its usage and features, please check its documentation directly on tawk.to Help Center