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SaaS included
Extensions available on iTop SaaS.
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Authentication with OpenID
Connect to iTop by authenticating from any social provider with OpenID Connect
Details
Advanced
Integrations
For administrators
SaaS included
Requires at least iTop version 2.7.0
107 installs
Auto dispatch ticket to a team
Automatically dispatch tickets to teams when entering a state
Details
Helpdesk
Workflow
★ Premium ★
SaaS included
Requires at least iTop version 2.4.0
87 installs
Calendar view
Display objects in a calendar view in a dashboard
Details
Helpdesk
★ Premium ★
User experience
SaaS included
Requires at least iTop version 2.4.0
69 installs
Data collector for LDAP
Synchronize iTop Users based on LDAP or Active Directory
Details
Integrations
For administrators
SaaS included
Compatible with all iTop versions.
4.7k installs
Data synchronization dashboard
Get an overview of all your data synchronizations at a glance
Details
Advanced
Integrations
For administrators
CMDB
SaaS included
Requires at least iTop version 2.3.0
2.3k installs
Delegated authentication configuration
Configure graphically any connection to iTop from any social provider with OpenID Connect
Details
Integrations
For administrators
User experience
Included in iTop Subscription
SaaS included
Compatible with all iTop versions.
0 installs
Dispatch Incident to a team
Dispatch an incident to a team without assigning an agent
Details
Helpdesk
SaaS included
Requires at least iTop version 2.1.0
2.4k installs
Dispatch User Request to a team
Dispatch a user request to a team without assigning an agent
Details
Helpdesk
SaaS included
Requires at least iTop version 2.1.0
2.4k installs
Hyperlinks configurator
For any iTop object, define actions to point to another web page destination
Details
★ Premium ★
User experience
SaaS included
Compatible with all iTop versions.
10 installs
Mail to ticket automation
Automatically create and update Tickets from incoming emails
Details
Workflow
Integrations
For administrators
Most popular
SaaS included
Requires at least iTop version 2.0.3
9.2k installs
Make IT VIP
Flag important contacts in your database and highlight tickets
Details
CMDB
★ Premium ★
User experience
SaaS included
Requires at least iTop version 2.3.0
24 installs
Notify on expiration
Get a notification when a date is about to be reached
Details
Helpdesk
Workflow
For administrators
CMDB
★ Premium ★
SaaS included
Requires at least iTop version 2.3.0
133 installs
Predefined response models
Pre-fill the case log field by picking from a list of predefined responses
Details
Helpdesk
SaaS included
Requires at least iTop version 2.3.0
1.7k installs
SLA considering business hours
Compute SLAs taking into account service coverage window, and holidays
Details
Workflow
SaaS included
Requires at least iTop version 2.0.2
3.2k installs
SSO SAML authentication
Add SAML SSO authentication support to iTop
Details
Integrations
For administrators
SaaS included
Compatible with all iTop versions.
1.1k installs
Time tracking
Track your time easily
Details
Advanced
Helpdesk
★ Premium ★
Management
SaaS included
Compatible with all iTop versions.
103 installs
Workflow graphical view
Get a sneak peek of the object's current workflow
Details
Basic
Workflow
SaaS included
Requires at least iTop version 2.7.0
1.6k installs
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