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Save some time by assigning the ticket to the agent currently connected

Details Helpdesk Workflow Automation

Compatible with all iTop versions.

1.9k installs

Easily identify the status of an object by highlighting it

Details Workflow ★ Premium ★ User experience

Requires at least iTop version 2.7.0

20 installs

Automatically dispatch tickets to teams when entering a state

Details Helpdesk Workflow ★ Premium ★

Requires at least iTop version 2.4.0

96 installs

Automatically close resolved User Request and Incident tickets

Details Basic Workflow

Compatible with all iTop versions.

2.9k installs

Send a meeting request as an attachment of a mail notification

Details Workflow For administrators ★ Premium ★

Requires at least iTop version 2.3.0

47 installs

Define personalized request forms based on the service catalog. Add extra fields for a given type of request

Details Workflow Most popular ★ Premium ★ User experience

Requires at least iTop version 2.0.2

1.7k installs

Get feedback, answer or additional information from non-identified users

Details Advanced Workflow ★ Premium ★ User experience

Requires at least iTop version 2.3.0

7 installs

Provides an automated ticketing scheme for processing IP and subnet user requests as provided by TeemIP extension

Details Advanced Helpdesk Workflow Network By TeemIP

Requires at least iTop version 2.3.0

2.1k installs

Work within a Kanban board to gain efficiency

Details Workflow Management Included in iTop Subscription

Compatible with all iTop versions.

0 installs

Automatically create and update Tickets from incoming emails

Details Workflow Integrations For administrators Most popular

Requires at least iTop version 2.0.3

9.9k installs

Enables to associate one person with multiple email addresses

Details Workflow ★ Premium ★

Requires at least iTop version 2.3.0

25 installs

Get a notification when a date is about to be reached

Details Helpdesk Workflow For administrators CMDB ★ Premium ★

Requires at least iTop version 2.3.0

149 installs

Send an email to pre-configured contacts when a ticket log is updated

Details Helpdesk Basic Workflow Most popular

Requires at least iTop version 2.0.3

5.4k installs

Compute SLAs taking into account service coverage window, and holidays

Details Workflow

Requires at least iTop version 2.0.2

3.5k installs

Get a sneak peek of the object's current workflow

Details Basic Workflow

Requires at least iTop version 2.7.0

1.9k installs