This extension adds live chat to iTop end-users portal or backoffice using Intercom, adding a small bubble in the bottom-right corner of the screen which users can click on to start a live conversation.
Support agents can (optionally) create a ticket in iTop directly from their Intercom dashboard.
The use of Intercom is subject to a subscription, check their website for offers.
Unfortunately, embedding the agents dashboard in iTop through an iFrame dashlet is no longer possible as they have shutdown this feature.
Keep in mind that Intercom is a paid third-party chat which is not part of iTop. For any question regarding its usage and features, please check its documentation directly on their website.
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