Predefined response models's image Predefined response models

Description

This extension is a complement to Send updates by email. It provides a quick way to fill the case log field by picking from a list of predefined responses. Those models of answer are organized into Categories and Organizations.

Features

  • You can write predefined responses, to answer the most common questions.
  • You can organize them by category to ease agents selection.
  • You can create predefined responses specific by Organization (supporting multi-tenancy).
  • You can add Attachments to a predefined response for automatic attachment to the email.
  • Agent can pick and choose a predefined response and even if needed, modify it.

Dependency:

This extension requires the extension Send updates by eMail

Versions
Version Get it!
1.1.3 free
1.1.1 free
+ Expand - Reduce

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