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Predefined response models
1.5k installs


This extension is a complement to Send updates by email. It provides a quick way to fill the case log field by picking from a list of predefined responses. Those models of answer are organized into Categories and Organizations.


  • You can write predefined responses, to answer the most common questions.
  • You can organize them by category to ease agents selection.
  • You can create predefined responses specific by Organization (supporting multi-tenancy).
  • You can add Attachments to a predefined response for automatic attachment to the email.
  • Agent can pick and choose a predefined response and even if needed, modify it.


This extension requires the extension Send updates by eMail

Version Get it!
1.2.2 free
1.2.1 free
1.1.5 free
1.1.4 free
1.1.3 free
1.1.1 free
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