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Predefined response models
1.7k installs


This extension is a complement to Send updates by email. It provides a quick way to fill the case log field by picking from a list of predefined responses. Those models of answer are organized into Categories and Organizations.


  • You can write predefined responses, to answer the most common questions.
  • You can organize them by category to ease agents selection.
  • You can create predefined responses specific by Organization (supporting multi-tenancy).
  • You can add Attachments to a predefined response for automatic attachment to the email.
  • Agent can pick and choose a predefined response and even if needed, modify it.


This extension requires the extension Send updates by eMail

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