This extension adds chat to iTop portal or console using tawk.to adding a small bubble in the bottom-right corner of the screen wich users can click on to start a live conversation.
The use of tawk.to is free and unlimited.
tawk.to does not provide a way to create a ticket directly in iTop based on the conversation with the end-user. However you can copy the conversation and paste it in the iTop ticket log.
Keep in mind that tawk.to is a free third-party chat which is not part of iTop. For any question regarding its usage and features, please check its documentation directly on tawk.to Help Center
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