Chat integration with tawk.to's image
Chat integration with tawk.to
313 installs

Description

This extension adds live chat to iTop end-users portal or backoffice using tawk.to adding a small bubble in the bottom-right corner of the screen which users can click on to start a live conversation.

Support agents can (optionally) create a ticket in iTop directly from their tawk.to chat dashboard.

The use of tawk.to is free and unlimited.

Limitation

  • Unfortunately, embedding the agents dashboard in iTop through an iFrame dashlet is no longer possible as they have shutdown this feature.
  • When creating a ticket in iTop from the chat, the “transcript” of the conversation cannot be retrieved automatically for now due to tawk.to APIs limitations, but support agents can copy/paste it during the ticket creation.
  • Once the ticket is created, there is no further synchronization between the tawk.to and iTop tickets due to tawk.to APIs limitations.

Support

Keep in mind that tawk.to is a free third-party chat which is not part of iTop. For any question regarding its usage and features, please check its documentation directly on tawk.to Help Center

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