OLA per Team (Extensions related to business management)

This extension computes and stores OLA metrics for each team managing a User Request.

It allows you to compare the time spent on a ticket with your agreements.

The stopwatch will run as long as the team to which the ticket is assigned has not changed, or will end if the ticket is resolved.

At the resolution of the ticket, you can see the time spent on the ticket, team per team.

Documentation

All extensions Helpdesk Extensions related to business management Included in iTop Subscription

Share objects between organizations to make them visible

Automate creation of recurring objects

Delegate ticket management to your business partners

Measure the time spent per team on a ticket compared to your agreements

Work within a Kanban board to gain efficiency

OLA per Team
0 installs