Approval process automation

4.9k installs

This extension provides the capability to handle a two levels approval process for a user request, with several approvers in parallel on each level.

Features:

• Automated, business rule based, approval mechanism
• Two levels of approbation with several approvers in parallel at each level
• Approvers can approve or reject a request in one click from an email (no need to have an iTop account)
• Passive or active approval
• Configurable timeout delay
• Graphical view of the approval status on each ticket

Limitation:

• This extension is not compatible with the extension Approval process light. Both extensions provide a way to streamline the approval process, but you cannot install both at the same time.