Approval process light

1.9k installs

This extension provides the capability to handle a simple approval process for a user request. It notifies a selected approver by email in order to approve or reject a user request. This approver do not need a login in iTop to approve the request.

Only one level of approbation is supported by this module, and the approver has to be selected manually by a support agent

Features:

• Simple approval mechanism with one approver per ticket
• Approvers can approve or reject a request in one click (no need to have an iTop account)
• Passive or active approval
• Configurable timeout delay
• Graphical view of the approval status on each ticket

Limitation:

• This extension is not compatible with the extension Approval process automation. Both extensions provide a way to streamline the approval process, but you cannot install both at the same time.