Close automatically, after a given delay, any Incident or User Request which are resolved; thus allowing Helpdesk agents to focus on value added tasks, rather than basic administration.
The delay is configurable and can be different for Incident and User Request.
Delay is a fixed number, no possible calculation.
This extension does not work with other Tickets classes such as Changes or Problems.
This extension assumes that Resolved status, Resolved Date and Close transition exist in the Datamodel.