Autoclose Ticket

Close automatically, after a given delay, any Incident or User Request which are resolved; thus allowing Helpdesk agents to focus on value added tasks, rather than basic administration.

• The delay is configurable and can be different for Incident and User Request.
• Delay is a fixed number, no possible calculation.
• This extension does not work with other Tickets classes such as Changes or Problems.
• This extension assumes that Resolved status, Resolved Date and Close transition exist in the Datamodel.