Autoclose Ticket's image Autoclose Ticket

Description

Close automatically, after a given delay, any Incident or User Request which are resolved; thus allowing Helpdesk agents to focus on value added tasks, rather than basic administration.

  • The delay is configurable and can be different for Incident and User Request.
  • Delay is a fixed number, no possible calculation.
  • This extension does not work with other Tickets classes such as Changes or Problems.
  • This extension assumes that Resolved status, Resolved Date and Close transition exist in the Datamodel.

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