Customized request forms's image Customized request forms

Description

Avoid back and forth exchanges with end-users in order to get sufficient details to fulfill their requests. For this, define personalized request forms for each service subcategory, so users will provide all required data.

  • Supported formats for additional fields include: date, free-text, choice within a list of fixed values or resulting from a query.
  • Includes User instructions to explain how to fill the request.
  • Includes Agent restricted instructions for request processing.
  • Compatible with Enhanced portal.

Limitations

  • Not designed for Incident, Change or Problem Ticket.
  • A request form field cannot be used in queries nor in notification, only the request form as a whole can be manipulated.
Versions
Version Get it!
2.0.12 free
2.0.10 free
2.0.8 free
2.0.7 free
2.0.6 free
2.0.5 free
2.0.4 free
2.0.3 free
2.0.2 free
2.0.1 free
1.0.5 free
1.0.4 free
1.0.3 free
1.0.2 free
1.0.1 free
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