User impersonation (For administrators)

support agent help user (troubleshooting of iTop)
administrators help users to customize dashboards

User impersonation

Documentation

Licence: Combodo Software License

All extensions Helpdesk For administrators Included in iTop Subscription

Log in as or impersonate another user

User impersonation

Share objects between organizations to make them visible

Sharing base

Automate creation of recurring objects

Recurring object

Delegate ticket management to your business partners

Portal for business partner

Measure the time spent per team on a ticket compared to your agreements

OLA per Team

Work within a Kanban board to gain efficiency

Kanban board

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