Mail to ticket automation (Workflow automation)

Automatically scan several mailboxes to create or update tickets (Incidents or User Request).

Create Ticket and set title, description, caller and organization based on eMail information.
Update Ticket, for replies to an iTop notification, or if a Ticket reference is found in the eMail subject.
Can automatically create contact in iTop when the sender email does not match an existing iTop Contact (configurable).
Add the other recipients (CC: and TO:) as contacts on the ticket.
Reject eMails using patterns on email subject to ignore "out of office" messages (configurable).
Keep eMail's attachments as Ticket's attachments ("dangerous" types of attachments can be excluded).
Images embedded inside an HTML mail are displayed inline in iTop as well.
Change the Ticket state upon reception of an email.
A Ticket updated by email can trigger notifications (configurable).