Mail to ticket automation

Automatically scan several mailboxes to create or update tickets (Incidents or User Request).

• Create Ticket and set title, description, caller and organization based on eMail information.
• Update Ticket, for replies to an iTop notification, or if a Ticket reference is found in the eMail subject.
• Can automatically create contact in iTop when the sender email does not match an existing iTop Contact (configurable).
• Add the other recipients (CC: and TO:) as contacts on the ticket.
• Reject eMails using patterns on email subject to ignore "out of office" messages (configurable).
• Keep eMail's attachments as Ticket's attachments ("dangerous" types of attachments can be excluded).
• Images embedded inside an HTML mail are displayed inline in iTop as well.
• Change the Ticket state upon reception of an email.
• A Ticket updated by email can trigger notifications (configurable).