User actions configurator

3.2k installs

This extension allows an administrator to define new user-actions to simplify and automate processes. Each user-action adds a menu to create a new object, prefilled with information from the currently displayed object.

Among the possible usages, you can provide to your users:

• a mean to quickly clone a CI (clone all the attributes but still force the user to enter a new name).
• a shortcut to create a ticket from a Contact that will be the caller of the ticket.
• a shortcut to create a parent ticket (and record the information into the child ticket).
• a shortcut to create a ticket from a CI (and link the CI to the ticket).
• a shortcut to create a change ticket from a user request (and record the information into the user request).