User actions configurator's image User actions configurator

Description

This extension allows an administrator to define new user-actions to simplify and automate processes. Each user-action adds a menu to create a new object, prefilled with information from the currently displayed object.

Among the possible usages, you can provide to your users:

  • a mean to quickly clone a CI (clone all the attributes but still force the user to enter a new name).
  • a shortcut to create a ticket from a Contact that will be the caller of the ticket.
  • a shortcut to create a parent ticket (and record the information into the child ticket).
  • a shortcut to create a ticket from a CI (and link the CI to the ticket).
  • a shortcut to create a change ticket from a user request (and record the information into the user request).
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