Portal for business partner

0 installs

If you outsource services to one or more business partners, portal for business partners will be very useful. It adds a simplified portal, with its own behaviour and highly configurable, dedicated to your business partners.

Thanks to this structured interface, your business partners get access to the tickets assigned to them and can manage them.

Use case

You can assign a ticket to one of your external business partners.

Then, the business partner gets notified and can see the ticket in his dedicated portal.

All the actions of the ticket life cycle are then accessible to your business partner such as: assign the ticket to a team, write in the public journal, resolve the ticket, close it, re-open it, re-assign it...