This extension allows Hostmasters to manage tickets that are specific to the IP management world: creation, modification or deletion of IPs, creation, modification or deletion of subnets.
Management of IP tickets is done following a workflow that automates the standard tasks associated to IP tickets: selection of an IP within a subnet, selection of a subnet within a subnet block, for instance. Such workflow insures tickets are managed according to a defined process. Only authorized users can manage an IP request and change its status.
At any time of the life of the ticket, the support agent can communicate with the customer via a Public log. He can also communicate with teams internal to his company through a Private log.
This extension requires the extension TeemIP
Are you sure you want to perform this action?